Over 20 years of Excellence in Instructional Design & Development
“Andréa was recommended to us by Continuing Education at McMaster to teach customized training courses to staff undergoing a technology transition. Andréa was a superb instructor who was confident, personable and knowledgeable. She put those in the sessions at ease and made them feel confident and excited where there previously was apprehension.
It was a real pleasure to work with Andréa and I would welcome the chance to do so again in the future.”
–Colin Czerneda, Digital Media Specialist at McMaster University
From live instructor-led sessions to self-paced eLearning modules, we specialize in designing engaging learning experiences that stick. Whether you’re onboarding staff, launching new tools, improving productivity, or helping potential clients overcome barriers to conversion, we’ll help you deliver high-impact training solutions that work.
Have you found yourself in these situations?
New Hire Overload
Your new employees are bright and motivated, but they’re overwhelmed trying to learn your systems, tools, and processes on the fly. A structured onboarding program with live or self-paced training ensures they become confident contributors quickly—saving your team time and reducing costly errors.
Potential Clients Not Converting
You keep hearing the same questions from potential clients—often rooted in confusion, uncertainty, or fear of making the wrong choice. Why not turn those concerns into opportunities with engaging explainer modules or onboarding videos? Help demystify your process, build trust, and ease hesitation—shortening your sales cycle before they even pick up the phone.
Inconsistent Training = Inconsistent Service
Your staff are answering the same client questions differently. That inconsistency is costing you credibility and trust. Streamlined training (delivered virtually or in-person) can standardize how your team communicates, delivers service, and represents your brand.
Customer Trust Wavers When Staff Fumble Tech
You’re rolling out a customer-facing app or portal, but staff aren’t comfortable navigating it yet. If they can’t guide customers with confidence, you risk losing business. Professional training ensures your staff can support your tech rollouts smoothly and build client trust from day one.
Too Much Knowledge in One Person’s Head
You’ve got a go-to staff member who knows “how everything works.” But what if they leave? Let’s convert that institutional knowledge into structured, repeatable training that protects your business and prepares others to step up confidently.
Fear of Change is Slowing Progress
You’ve invested in a new system or tool to improve efficiency, but adoption is slow because staff are anxious or unsure. Custom learning solutions can ease transitions, reduce resistance, and make change feel empowering instead of intimidating.
Wasted Time = Wasted Money
You’re noticing staff spending too much time figuring things out on their own or relying on one another for basic tasks. Targeted training on tools like MS Office or Google Workspace helps reclaim productivity and reduce downtime across your team.
Small Team, Big Goals
As a growing business, your lean team needs to wear many hats. Equipping them with cross-functional skills through flexible, on-demand or live training means you don’t have to hire more—you just upskill smarter.
Not Tech-Savvy? No Problem
You’ve got staff or clients who aren’t comfortable with digital tools, and it’s holding everyone back. Our beginner-friendly sessions break down the tech in plain language, building digital confidence step-by-step.
You’re Growing. Is Your Training Keeping Up?
Your business is expanding fast, but your onboarding and training approach hasn’t scaled. Let’s build custom learning solutions that evolve with you—so each new hire or customer feels supported, no matter how fast you grow.
Highlighted Clients
Our Services
Live Training
Custom instructor-led training—delivered online or in-person—tailored to your processes, onboarding needs, Microsoft Office, Google Workspace, and proprietary systems. Designed to build confidence, reduce errors, and boost productivity across your team.
- Can include reference sheets, recordings, and real-time support
- Flexible formats: team sessions, one-on-one coaching, or train-the-trainer
eLearning Development
Engaging, interactive online learning built with tools like Articulate Storyline, Rise, and Camtasia. We help you deliver effective asynchronous training that aligns with adult learning principles and organizational goals.
- Ideal for compliance, onboarding, product knowledge, or procedural training
- Can includes bilingual delivery (English/French)
- SCORM-compliant modules available for your LMS
Curriculum Design
End-to-end planning of effective learning programs. We structure content, define outcomes, and ensure alignment with real-world tasks and business objectives.
- Applies ADDIE, SAM, and other Instructional Design methods
- Clear learning paths for new hires, technical roles, and leadership development
- Custom workbooks, job aids, videos, and hands-on activities
Learning & Development Consulting
Support for internal L&D teams to strategize, scale, and streamline training delivery. We help you build internal capacity while ensuring your learning initiatives stay focused and impactful.
- Training needs analysis and gap assessments
- Learning strategy development and program review
- Workshops on change management, feedback culture, and digital adoption
Video Training Services
Standalone video training that’s clear, accessible, and engaging. Ideal for just-in-time learning, software demos, or process walkthroughs—produced with professional quality to boost retention and usability.
- Explainer videos and system walkthroughs
- Voiceover narration, closed captioning, and custom branding
- Can be used standalone or integrated into eLearning programs
- Delivered in multiple formats for intranet, LMS, or YouTube hosting
Who We've Worked With
Our clients span industries and sectors, from education to government to private enterprise. Past and current clients include:
- Toyota Canada
- McMaster University
- Government of Ontario (multiple ministries)
- City of Burlington
- Workplace Safety and Insurance Board (WSIB)
- Various community and non-profit organizations
Why Choose CompuStep?
- 25+ years of experience in adult education and corporate training
- Instructional design grounded in real-world application and continuous improvement
- Fully customizable content
- Trusted by leading institutions and innovative organizations
Andrea Grebenc
Instructional Designer
Hons. BSc – Psychology/Biology – Wilfrid Laurier Univeristy
Adult Education Certificate – Conestoga College
Instructional Designer, Instructional Developer, Facilitator
Highlighted clients: Toyota Canada, McMaster University, City of Burlington, WSIB
COMPUSTEP INC.
Since 1999, CompuStep has been a solutions provider for large and small orgianizations. Staff are good at quickly assessing your needs and can help you find a solution or can take up your project to meet your timelines and goals.
Is there an online class available to suit your needs?
Visit our Training Classes page to find classes that will suit your needs and schedule.